Zendesk Relate - how conversational CRM is changing the hotel experience
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How Conversational CRM Is Changing The Hotel Experience

ByJohn Frydman

By completely reimagining the guest experience, Mollie’s Motel, a new brand being launched in the UK by members’ club organization Soho House, proves that anything is possible. When you arrive at the property, it instantly detects your phone, checks you in, and connects you to the wi-fi network. Netflix and Spotify are automatically set up…

Nonprofit marketing trends report.

A digital shift is changing how nonprofits operate

ByJohn Frydman

According to the 2021 Nonprofit Trends Report by Salesforce.org, the issues that were of greatest ongoing concern for global nonprofit employees included: Controlling expenses Adapting to remote/virtual programs Hosting in-person events Implementing new technology tools and solutions Hosting, creating content, and promoting virtual/online events Retaining volunteers Changing the size of the organization to meet increased…