For its help desk and customer support operations, Zendesk launched new capabilities for its CRM and customer service platforms, including a low-code upgrade to its iconic Answer Bot. Zendesk’s low-code, drag-and-and-drop automation tool, Flow Builder, has been integrated with the new customer support chatbot update. Like Salesforce Flow and Microsoft Power Automate, Zendesk users who…
This year’s CRM Excellence Award winners include SugarCRM. It’s the second time in a row that Sugar has taken home the award from CUSTOMER magazine and TMC, a global media conglomerate. As a CRM partner, Sugar has been recognized by Sugar’s customers as a winner of the CRM Excellence Award.” This award is in recognition…
A great website design is important, but the messaging on the site is what will really draw people in. Good web copywriting is essential for any business that wants to be successful online. We’re not saying that design should be disregarded or that it doesn’t matter. What is being dismissed is the old idea that…
A dropshipping business may be started for as little as $100, making it an appealing alternative for people looking to launch a new endeavor. Dropshipping is a popular business concept these days because of its low initial costs, little overhead, and straightforward business plan. Dropshippers have access to a plethora of marketplaces that provide virtually…
Companies who are leading the way, or are digitally leading, see digital transformation as a journey rather than a destination. Consumers today expect multichannel sophistication and individualized brand experiences, prompting businesses to rethink their approach to demand generation and develop better metrics for marketing effectiveness. As these problems rise, firms will be forced to adopt…
When e-commerce first appeared more than 40 years ago, no one could have predicted the influence it would have on purchasing and selling. While there have been many landmarks in the history of e-commerce companies—from the introduction of online advertising to the explosion of online shopping as a result of Covid-19—looking to the future is…
For decades, automating time-consuming, manual processes has been critical for making businesses more scalable, adaptable and efficient.Study after study shows that companies, especially at the enterprise level, continue to invest heavily in automation technologies to drive growth and gain an edge over the competition. Why is it, then, that so many companies still waste money…
Landing Pages are one of the most important parts of any digital marketing campaign. When properly designed and implemented, they can bring in a flood of traffic and conversions.
Learn what is a digital back office and why it’s crucial to help you run your company.